FAQs

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FAQs *

  • - We buy precious metals including gold, silver, bullion, and coins. If you’re unsure whether your item qualifies, you can request a “Stay At Home” package and ship your products in for testing and quote.  We also do in person visits by appointment.

  • - Yes. We offer competitive, fair prices based on current market values and item condition. Our appraisals are transparent and straightforward.  We can pay more than pawn shops and collectors as we maintain our overhead as low as possible.

  • - Prices are based on live market rates, metal content, weight, and the item’s authentication. We provide a clear quote before any transaction.

  • - Contact us to schedule an appointment or you may request a “Stay At Home” package and we can handle the transaction via shipping. After appraisal, we present a written offer. If you accept, payment is issued promptly by company check.

  • - Our showroom is available by appointment. This helps ensure you receive fast, personalized service and keeps our overhead to a minimum.

  • - Yes. We offer battery replacements for watches. Visit us or schedule a service appointment, and we’ll replace the battery and test the watch.

  • - We have an online store featuring fashion jewelry and accessories. You can browse and purchase items online and have them shipped or pick them up in-store by appointment.

  • - Yes. Our showroom displays all products for viewing in person. Appointments are required to ensure personalized attention.

  • - Email: support@silvergoldglam.com

    - Phone: 210-857-5834

  • -Please book an appointment for in-store visits or services. Our showroom is located at 4451 St. Augustine Rd. Suite 5, Jacksonville, FL 32207. Showroom hours are by appointment only.

  • - We do not provide written appraisals for jewelry, coins and bullion unless it is simply making an offer to purchase your treasures. 

  • - We provide clear terms at the time of purchase. Please ask a staff member for details on any warranty or guarantees for specific items.

  • - We typically accept cash, major credit/debit cards, and sometimes bank transfers for larger transactions. Please confirm current payment options when you visit or call.

  • - For coins and bullion, bring any certifications, certificates of authenticity, or provenance if you have them. Having government-issued ID is standard for transactions.

  • - Contact us by phone at 210-857-5834 or email support@silvergoldglam.com to schedule a time that works for you.